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How to Refund?

  • 1. Log into your “Account” - “My Order”
  • 2. Select the order that required refund, and click "Refund"
  • 3. Select refund reason
  • 4. After you submitting the refund request, you will see the details and you will be informed by Email

    Refund Note:

  • 1. You can apply for return within 15 days after the order received,otherwise, the return channel will be closed
  • 2. The customer service processed time is 3 days
  • 3. Please feel free to contact our customer service if you encounter any problems

How to Return?

  • 1. Log into your “Account” - “My Order”
  • 2. Select the order that required return, and click "Return"
  • 3. Select the items and quantities that need to be returned
  • 4. Select the reason for the return, and upload photos of the products
  • 5. After you submitting the return request, you will see the details and you will be informed by Email
  • 6. Customer Service will be review your application, after approved, you need to fill the logistics information to send items back

Return Note:

  • 1. You can apply for return within 15 days in after the order received,otherwise, the return channel will be closed
  • 2. You are responsible for return shipping cost, if the return is caused by yourself
  • 3. Upon receipt and confirmation, Groupbaz will refund within 3 days, and the refund will be returned by the same way
  • 4. Please feel free to contact our customer service if you encounter any problems

How to calculate return shipping cost?

If the return is due to Groupbaz, we will refund return shipping costs up to a certain amount.If the return is not due to Groupbaz, you are responsible for return shipping cost, please choose economical shipping mode

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